Pregunta-Respuesta

In 99% of cases — due to late payment.
Sites are suspended 5 days after the expiration of the account. To restore your account, you need to pay an invoice, which you can find in your billing system account. After payment, the site will be restored automatically.

No. Pornography is prohibited.
But it's worth explaining: erotic content is not always pornography. If your site is marked as 18+ (at the entrance to the site) and there is a bare chest or other explicit content somewhere, then such a site will not violate the rules.

Yes, we have a money-back guarantee if you are not satisfied with our service.
For shared hosting, this period is 60 days.
For VPS hosting, this period is 14 days.
On the day that you made the payment, a quick refund is possible directly from the payment system.
Further, for a refund, you will need a written statement from you, which is necessary to issue a refund receipt in accordance with the law. An example of an application can be provided to you in support (section "Finance / moneyback / affiliate program").
There is no refund for SSL and domains, since the service is fully provided and you are its rightful owner.
We cannot delete your domain or certificate. You can use them on any other hosting because they are assigned to you.

You are the owner.
You or the person you specified during registration will be listed as administrative and billing contact on your domain. And you will have full control over your domain.

Yes, you can place a domain in any domain zone with us.
We can register many of these domains for you, but we cannot register some rare domains, but if you register them yourself, on some local registrar, then you will still be able to place this domain on our hosting.

You must do this at the registrar where you registered the domain.
We will provide you with the names of our nameservers (they will be indicated in the email with passwords that you will receive after ordering an account), you must specify them in your registrar in your domain settings.

Yes, you can.
You can use multiple domains (sites) on all our tariffs.

We use the following configuration: OS Cloudlinux, cPanel control panel, Apache web server.

Up to five minutes (in most cases ~10-20 seconds).
After that, you will receive an email with all the information you need, with account access passwords. But please note that it may take up to 24 hours before your domain will link to our server worldwide.
This is the time after registering a new domain or after sending your old domain to our DNS servers. It usually takes 3-5 hours, but rarely longer. For you personally, the time depends on your Internet provider.
But even before that time, you can test your site using your temporary address.

Yes, you can do it yourself, automatically through your account in the billing system. Or contact us and request such a change of plan.

CGI scripts should be run in the /cgi-bin/ directory, which is located inside the /public_html/ directory where html files are located. PHP scripts should be located in the /public_html/ directory, or child directories.
Scripts must have an extension .cgi or .pl, PHP scripts — extension .php.
File upload directory = public_html
Path to the cgi-bin directory = /home/username/public_html/cgi-bin
Path to HTTP directory = /home/username/public_html
CGI URL = http://www.yourdomain.com/cgi-bin/yourscript.cgi
Path to Perl = /usr/bin/perl
Path to Python = /usr/bin/python
Path to sendmail = /usr/sbin/sendmail
Path to date = /bin/date
* where username is your username in the system

In the field of the command being run, write to run:
PHP Scripts:
/usr/bin/wget -q -O /dev/null -nd http://www.domain.name/script.php
CGI Scripts:
/home page/username/public_html/cgi-bin/script.cgi
* where username is your username in the system

NS1: ns1.servery.biz
NS2: ns2.servery.biz

Stay our customer and get 1% discount on virtual hosting services for every two months. Up to 12%.

- NAT-VPS means that my VPS will not have an IPv4-address?
Not really, your VPS will have an IPv4-address. Or rather, not just yours. You get a certain number of ports on a shared IP address.

Let's explain with an example.
Suppose we have a convention cluster (frequent names: node, host machine, dedic) with IP address 10.0.0.1 and have clients with private (local) IP address 192.168.0.2 (first client) and 192.168.0.3 (second client).
When request arrive at 10.0.0.1, the server checks the port map to see if the requested has alredy been forwarded somewhere. And for example, if a request comes in on port 25565 and it is routed to 192.168.0.2, then first client VPS will receive the request. Or for example if port 25566 is forwarded 192.168.0.3 then the second client receives the request.
So you can see that NAT-VPS is almost the sames as a normal VPS, but in this case your VPS is not receiving requests from the whole IP, but from a certain number of ports on a shared IP.
Giving a real-world example, this can be compared to a private house and an apartment building. In the variant where you have your own dedicated IP, it is a private house, when a conditional guest comes and knocks just to you. And in an apartment building, you have to dial the number of the flat on the intercom (comparing with VPS, specify the port of your VPS).
- I want to open additional ports other than 22, how can I do this?
Set up the service you want to open (e.g Minecraft server) and find out what port it is runnig on. Then write to our support with the order number/login in the Control Panel and which port you want to open. Here is a sample email:
Hello, I would like to open port 25565 for order #1001.
The response will send you which port from the Public IP has been forwarded to the one you specified. For example 10.0.0.1:10043 will be forwarded to 25565. 10043 is a conditional port, but you will be allocated the closest free port at the time the request is made.

Virtual (shared) hosting:
- The test period is provided automatically when ordering, you need to check the box in the process that you need it. The system issues 2 days of the test, but you can request a test up to 30 days through support.
Virtual Dedicated Server (VDS):
- The test period is provided manually after contacting support for up to three days. You can also order a Promo tariff and request a refund within 14 days.

For virtual hosting: up to 5 minutes in automatic mode.
For a VPS server: from 5 minutes to 12 hours during the working hours of the sales department (semi-automatic mode).

If you are a hosting provider and want to profitably provide your customers with VPS for NAT, then you can apply to our reselling program.

From the requirements for resellers - a working sales channel (website / group / bot, etc.), the desire to develop and increase their income with us.

You can process orders manually or use our API to create orders/get information/manage VPS.

From the moment of joining the reselling program, a basic discount of around 15-25% is available to you, depending on the tariff plan.

This discount is valid for the entire period of cooperation and can be disabled if you have no active orders or their number is less than three for more than two months.

With a large number of orders or a high turnover, your personal discount increases.

You have the right to set any prices for your services and accept payment through any payment systems.
You provide support to clients in terms of installing programs and solving frequent problems from the FAQ, we are responsible for the performance of servers and problems on our side. Paid support for resellers costs from 3 rubles per minute of work.

To apply, you need to register in billing and send to support (In the drop-down menu, select Finance /moneyback / affiliate program) an application in a free form with a link to your website (or other sales channel).

First, make sure that you enter the correct data:
- the login must be root, a numberic/letter login is only used in the Proxmox panel;
- use port 10543 instead of port 22 from the order description;
- on FileZilla or similar clients, specify a host like: sftp://ip, the port is the one used for SSH;

In proxmox make sure the Proxmox VE authentication server area is selected.
The login is not root, but consists of letter/numberic in the ordering information.
Some mobile browsers may give an error due to their inability to establish an http connection.

## Connection refused

This error mainly occurs on Debian, Ubuntu, CentOS, Fedora and other OS.

To solve this, you need to go to the control panel and open the server management console, then login as root and type the following commands:


dnf install openssh-server # For CentOS 8 / Fedora
yum install openssh-server # For CentOS 7
apt-get install openssh-server #For Debian / Ubuntu


## Access Denied

If you enter the correct password and tis problem occurs, connect to the server via the console in the control panel, open the file: '/etc/ssh/sshd_config' and find the following line (or similar) there:

#PermitRootLogin prohibit-password


It should be reduced to the following form:

PermitRootLogin yes

You can use the editor nano or vim.

nano /etc/ssh/sshd_config
vi /etc/ssh/sshd_config

Next, restart the SSH server with the following command:

service sshd restart # For CentOS/Fedora
service ssh restart # For Ubuntu/Debian

or restart the server.

1. Check file /etc/resolv.conf (must be empty)

Checking the file via sftp or through the console using the editor
nano /etc/resolv.conf

2. Write in the file:


nameserver 8.8.8.8
nameserver 8.8.4.4


3. Save it.

In the nano editor this is done with the key combination Ctrl + O, then press Enter. Exit the editor with Ctrl + X

4. The problem should be solved.

You need proxy your domain to your port 80.

Contact support to do this.

TUN/TAP activation is required for VPNs and proxies.

Please contact support.

Please be reminded that case that these can only be used for private purposes. The creation of public VPNs is forbidden.

To start docker containers, nesting must be switched on.

Contact support.

These instructions are suitable for 64-bit Linux operating systems (Debian, Ununtu, etc). You will first need to connect to the server, then run these commands:

Java 11 Installation


wget https://servery.biz/files/java/OpenJDK11U-jre_x64_linux_hotspot_11.0.10_9.tar.gz
tar xf OpenJDK11U-jre_x64_linux_hotspot_11.0.10_9.tar.gz
rm /opt/jdk-11.0.10+9-jre -rf && mv jdk-11.0.10+9-jre /opt
ln -svf /opt/jdk-11.0.10+9-jre/bin/java /usr/bin/java
rm OpenJDK11U-jre_x64_linux_hotspot_11.0.10_9.tar.gz
java -version


Java 8 Installation


wget https://servery.biz/files/java/jre-8u251-linux-x64.tar.gz
tar xf jre-8u251-linux-x64.tar.gz
rm /opt/jre1.8.0_251 -rf
mv jre1.8.0_251 /opt
ln -svf /opt/jre1.8.0_251/bin/java /usr/bin/java
rm jre-8u251-linux-x64.tar.gz
java -version


Java 15 Installation


wget https://servery.biz/files/java/OpenJDK11U-jre_x64_linux_hotspot_11.0.10_9.tar.gz
tar xf OpenJDK15U-jre_x64_linux_hotspot_15.0.2_7.tar.gz
rm /opt/jdk-15.0.2+7-jre -rf && mv jdk-15.0.2+7-jre /opt
ln -svf /opt/jdk-15.0.2+7-jre/bin/java /usr/bin/java
rm OpenJDK15U-jre_x64_linux_hotspot_15.0.2_7.tar.gz
java -version


Java 16 Installation


add-apt-repository ppa:linuxuprising/java
apt-get update
echo "deb http://ppa.launchpad.net/linuxuprising/java/ubuntu focal main" | tee /etc/apt/sources.list.d/linuxuprising-java.list
apt-key adv --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys 73C3DB2A
apt-get update
apt install oracle-java16-installer --install-recommends
apt install oracle-java16-installer --no-install-recommends
java -version


To change the version of Java, type this command and choose which java you want to make the main one:


update-alternatives --config java

Use the API method:
/billing.php?do=apidoch#5

Once you need to ask support for unique key to access the API, don't give it to anyone!

EXAMPLE

To reinstall via a browser, follow this link:

/api/reinstall.php?userid=1111&apikey=22222222222&orderid=3333&os=ubuntu-20.04-standard_20.04-1_amd64

Where 1111 - your billing ID (you can find it on the top right by clicking on the spaceman icon)
Where 22222222222 - your unique API key (you can view and change it in the settings)
Where 3333 - the number of your order on which the OS needs to be reinstalled.
Where ubuntu-20.04-standard_20.04-1_amd64 - the name of the distribution.

Replace the data in the link with your own.

List of available operating systems:

alpine-3.13-default_20210419_amd64
centos-6-default_20191016_amd64
centos-7-default_20190926_amd64
centos-8-default_20201210_amd64
debian-10-standard_10.7-1_amd64
debian-8.0-standard_8.11-1_amd64
debian-9.0-standard_9.7-1_amd64
fedora-33-default_20201115_amd64
ubuntu-16.04-standard_16.04.5-1_amd64
ubuntu-18.04-standard_18.04.1-1_amd64
ubuntu-20.04-standard_20.04-1_amd64
ubuntu-21.04-standard_21.04-1_amd64


WARNING

After reinstallation you will have a completely clean OS and need to install the correct DNS and allow SSH login.

- Allow login via SSH:
Login to the Proxmox control panel (login details can be found in the ordering information)
Open the file `/etc/ssh/sshd_config`.
You can use the editor nano or vim.

nano /etc/ssh/sshd_config
vi /etc/ssh/sshd_config

Find the following line (or similar) there.

#PermitRootLogin prohibit-password


It should be reduced to the following form:

PermitRootLogin yes

Next, restart the SSH server with the following command:

service sshd restart # For CentOS/Fedora
service ssh restart # For Ubuntu/Debian

or restart the server.

How to solve the DNS problem is described here:
/billing.php?do=faq&group=9&fgroup=0&item=53

How to install your MineCraft server


First we need to install all the necessary software.


Installing Java to make your server work:

1. apt-get update


2. apt-get upgrade


3. apt-get install default-jre

1. apt-get install screen

1. apt-get install htop


2. htop command to enter monitoring


3. Using the Ctrl + C keyboard shortcut, exit monitoring.

Command to create a directory (folder): mkdir /root/server

Command to create a Screen: screen -S server

 

The command, if your server freezes and does not respond to commands, we write: screen -X -S server kill



To exit Screen, it is necessary to press a key combination: Ctrl + A + D



To enter the Screen after exiting, we prescribe: screen -r -d server

Command to get to the server folder: cd /root/server

Vanilla: https://getbukkit.org/download/vanilla

CraftBukkit: https://getbukkit.org/download/craftbukkit

Spigot: https://getbukkit.org/download/spigot

Outdated versions of Paper:https://papermc.io/legacy 

Latest versions of Paper:https://papermc.io/downloads 

In it we will see the parameter -Xmx1024M, we need to replace it with the amount of RAM that is available to you or that you want to allocate to the server.

In our Screen, we prescribe a command to run: sh start.sh

Order successfully activated



IP address (shared): 75.119.135.218

Root password: (password)



Port card:

75.119.135.218:10577 → 22 (SSH)

75.119.135.218:10578 → 25567(Server port) 

 

To route additional ports, write to support: Support

"server-port: 25565"

"server-port: 25567"

"online-mode: true"

"online-mode: false"

Why port 10578, although we installed 25567. This is due to the fact that we have migrated port 25567 to port 10578.

Installing VNC server on Debian 10.

How to start VNC:
1) Update system with the commands:

apt-get update -y
 
apt-get upgrade -y

apt-get install xfce4 xfce4-goodies gnome-icon-theme tightvncserver -y

apt-get install iceweasel -y

vncserver

Your order has been successfully activated
 
IP-adress (shared): 75.119.135.218
Password for root: password
 
Port map:
75.119.135.218:10530 → 22 (SSH)
75.119.135.218:10534 → 5901
 
To route additional ports, write to support: support@tld.kz

Download VNC Viewer: https://www.realvnc.com/en/connect/download/viewer/

75.119.135.218:10534

123456

vncserver -kill :1

Why did we specify port 10534 and not 5901? This is because port 5901 is routed to 10534.